COVID-19

The Capitol Centre has reopened the Box Office for in-person visits Monday through Friday from noon until 4pm. You can also reach the Box Office via telephone at 705-474-4747 or by email at boxoffice@capitolcentre.org

As per the provincial directive, the Capitol Centre remains at a capacity limit of 50 people per event or show. 

We have implemented COVID-19 safety measures to protect patrons, volunteers and staff. 

 

>> See up to date info from our local health unit: myhealthunit.ca.

Frequently Asked Questions

Q. I purchased a ticket to a now postponed, rescheduled or cancelled performance. What are my options?
A.
For most shows*** redemption options include-
 1. Keep your tickets
 2. Credit your ticket to a Gift Card which can be used for other shows in the future.
 3. Donate the value of your ticket to the Capitol Centre in exchange for a charitable tax receipt - we appreciate your support.
 4. Receive a full refund for your ticket. In order to receive a refund for a rescheduled show, your refund request must be received no later than one month prior to the rescheduled date. Refunds requested within 30 days of the rescheduled date will not be processed. This timeline has been established in order to allow time for other patrons to purchase tickets and enjoy the performance.

Q: Why is the refund deadline different for certain shows?
A: In order to bring you the best in entertainment, we sometimes work with outside promoters that rent our theatre and ticketing services. In these cases, the outside promoter sometimes gets to dictate the refund terms. We work hard to make sure that all affected patrons for these situations are fully aware of their refund deadline.

Q. For postponed and rescheduled shows will the tickets I already have be valid for the new date?
A. Yes! Tickets will be honoured for the new performance date.

Q. Are refunds available for rescheduled or cancelled shows?
A. Yes! Box Office staff have reached out to patrons who purchased tickets for shows that were rescheduled or cancelled to make arrangements already. If you are unable to make a rescheduled date and have not been contacted, please reach out by emailing boxoffice@capitolcentre.org or call 705-474-4747. Please note that our primary method of reaching out to patrons regarding show changes is through email. Please check your inbox!

Keep your eye on our Facebook page for updates.